Returns & Refunds

We want every MochiMotion piece to feel amazing — pillowy, supportive, and made for your body in motion. If something isn't right, here's how to make it right.

1. The 30-day window

You have 30 days from the delivery date to request a return or exchange on eligible items. Refunds go back to your original payment method within 5–10 business days after we receive the return.

2. What's eligible

• Unworn, unwashed apparel with original tags attached.
• Unused equipment (weights, kettlebells) in original packaging.
• Items in resalable condition (no makeup, deodorant, pet hair, or damage).

3. What's not eligible

• Swimwear — final sale for hygiene reasons unless defective.
• Digital products — planners and courses are non-refundable once you've accessed the download link. If the file didn't work, contact us and we'll fix it.
• AI-customized items — final sale (each one is made for you).
• Sale items marked "Final Sale".
• Gift cards.

4. How to start a return

1. Email hello@mochimotion.com with your order number and the item(s) you'd like to return.
2. We'll send you a prepaid return label within 1 business day (US orders).
3. Drop the package at any carrier location — you'll get a tracking number.
4. Once we receive and inspect the item, your refund is issued within 5–10 business days.

5. Exchanges

Wrong size? We'll ship the new size for free (US only) once we receive the original item. If the new item is out of stock, we'll issue a full refund.

6. Return shipping costs

• US orders — free return label for the first return per order. Additional returns from the same order: $6.95 deducted from the refund.
• International orders — you cover return shipping and any duties or fees.
• Damaged / wrong item — we cover everything. Send us a photo and we'll ship a replacement immediately.

7. Defective items

Manufacturing defects (broken seams, bad zippers, misprints) are covered for 90 days from delivery. Email us a photo and order number — we'll replace or refund, your choice.

8. Restocking

No restocking fees. Ever.

9. Refund timeline

• Credit/debit cards: 5–10 business days after we receive the return.
• Refunds appear on your statement based on your bank's posting schedule.
• You'll get an email confirmation when the refund is issued.

10. Lost or stolen packages

If tracking shows "delivered" but the package didn't arrive, email us within 7 days. We'll open a carrier investigation and replace or refund at our discretion.

11. Questions?

We're humans, not a chatbot. Email hello@mochimotion.com — we reply within 1 business day.